[mw-reg-national-l] poll messages to registrars on .mw domains - expiry monitoring

Wed Jun 17 11:38:05 CAT 2020

On 16 Jun 2020 at 18:55, admin at malawiwebsite.com wrote:

> ...
> Regarding Domain Expiration Dates of Domains, here at Malawi Website Host we
> have a robust system in place that takes care of our clients Domains from
> registration to renewals.
> ...

It is good to see that you are automating the registrar operations at Malawi Website Host, as 
you have detailed here below,  this is what is expected of a good registrar, automation, so 
that registrants and users of your services can access the services online.

Please allow me to provide more details and to correct some of your perceptions here.

> ... 
> The only issue we are praying that you deeply consider or look into so much
> is having a system in place where we wouldn't need to contact you when ever
> we want to Top-Up our Domain Zones or having one account that subtracts
> funds when ever any Domain Zone is being registered.
> ...

As you may already be aware, the payment system in Malawi is still mostly manual. Malawi 
payment system has not yet moved online and we received many complaints of this type 
from registrars abroad and now even registrars in Malawi.

We often talk to our bankers, National bank of Malawi to get an update on whether we can 
now take online or credit card payments and, as late as last week when we made our latest 
inquiry, the answer is still no. Our inquiry last week followed a complaint from a .mw domain 
user who has a National Bank credit card and wanted to use that to make a credit card 
payment for .mw domain service and National bank of Malawi refused to take the payment 
asking him to make a bank tranafer.

So unless the payment system in Malawi goes fully online, we will need to continue with 
these semi-manual transactions for credit top up.

> ... 
> Hope the information above has given you an insight on how we, Malawi
> Website Host is doing on the .Mw TLD management on your behalf. 
> ...

We get the insight, HOWEVER, we would like to CORRECT the perception you seem to 
have here that "Malawi Website Host is  doing the .MW TLD management" on behalf of 
SDNP.

This is grossly incorrect. What we would like to see is that Malawi Website Host is doing this 
as its own business as a registrar doing a sustainable business. You are not doing this on 
behalf of anybody, you are doing this because it is your sustainable business to do so.

I hope this helps.

Regards,

PC
======================
Dr Paulos B Nyirenda
NIC.MW & .mw ccTLD
http://www.registrar.mw
Tel:  +265-(0)-882 089 166
Cell: +265-(0)-888-824787
WhatsApp: +265-(0)-887386433

On 16 Jun 2020 at 18:55, admin at malawiwebsite.com wrote:

> Dear Sir and the Team,
> 
> Good afternoon, hope your day is going on well.
> 
> Regarding Domain Expiration Dates of Domains, here at Malawi Website Host we
> have a robust system in place that takes care of our clients Domains from
> registration to renewals.
> 
> Our system sends automated messages to our clients reminding them of Domain
> Renewals from 60 days to renewal, then 30, 20 10 and 5 days in advance to
> the renewal day. So we are well covered and our clients are safe with us.
> 
> And the good news is, currently our Tech-Team have just managed to integrate
> the Registry Server with our system whereby we don't need to login to the
> Registry to:
> 
> -  Register a Domain
> -  Renew a Domain
> - Change nsset (Name Servers)
> - Contact Details
> - Transfer to us (Using EPP Code)
> 
> And loads many......
> 
> Many Domain Administrative duties are carried out within our system, so we
> are doing a great job in looking after .Mw Clients who are hosting with us.
> 
> The only issue we are praying that you deeply consider or look into so much
> is having a system in place where we wouldn't need to contact you when ever
> we want to Top-Up our Domain Zones or having one account that subtracts
> funds when ever any Domain Zone is being registered.
> 
> Hope the information above has given you an insight on how we, Malawi
> Website Host is doing on the .Mw TLD management on your behalf. 
> 
> Kindest Regards,
> 
> John Nyirongo
> System Administrator
> 
> Malawi Website Host 
> Dossani House 
> Blantyre Office 
> Tel : 0 212 827 109
> Cell:(265)886 072 033
> E: admin at malawiwebsite.com 
> W: www.malawiwebsite.com
> 
> 
> -----Original Message-----
> From: mw-reg-national-l <mw-reg-national-l-bounces at sdnp.org.mw> On Behalf Of
> Dr P Nyirenda
> Sent: 16 June 2020 09:47
> To: mw-reg-national-l at sdnp.org.mw
> Cc: domains at registrar.mw
> Subject: [mw-reg-national-l] poll messages to registrars on .mw domains -
> expiry monitoring
> 
> .mw registrar
> based in Malawi,
> 
> Many of you have asked about how you, as a registrar for .mw domains,  can
> monitor domain transitions such as domain expiry dates.
> 
> As you may already be aware, the registry only sends e-mail to contacts for
> domains.
> 
> However, the registry also provides poll messages for registrars which you,
> as a registrar, can pick up from the registry online at any time using the
> EPP poll command, here is how:
> 
> Once you have successfully done an EPP login, such as using fred-client then
> you can run the command
> 
> >poll req
> 
> This will display the latest message on the queue that the registry has left
> in your registrar account and it will look like this:
> 
> Queue size:               3
> Message ID:               116715
> Message date:             2020-06-15T14:07:19+02:00
> Message type:             trnData xmlns=http://www.nic.cz/xml/epp/domain-1.4
> Message content:
>                           name: domain.mw
>                           trDate: 2020-06-15
>                           clID: REGISTRAR-REG
> 
> This shows the size of the queue for your poll messages, the ID for the
> current message, the date of the latest domain transition, the registrar
> etc. In the message above "trDate" refers to a "domain transfer" for this
> domain.
> 
> To read the next message you must first "acknowledge" this meesage which
> then deletes it from the que as follows:
> 
> >poll ack 3
> 
> and the result is:
> 
> > poll ack 116715
> The message has been removed from the queue.
> Queue size:               2
> Message ID:               116716
> Message content:
> 
> showing that the queue size has been reduced by one and providing the next
> message ID and you can proceed to read the next message.
> 
> Our .mw registry is now configured to produce poll and other messages
> automatically using a cron job and we would like to encourage you to monitor
> and collect the poll messages regularly to be able to check your domains as
> they transition through various states such as creation, renewal, expiry,
> contact updates, DNS updates, ...,  etc.
> 
> In this way you can stay ahead of your clients and be able to provide the
> clients with better service such as invoice them in good time before a
> domain expires or before it is disconnected for none payment.
> 
> As you may already know, you can get help on any EPP command in fred-client
> after EPP login by using the command
> 
> >help poll
> 
> Let me know if there is anything else to clarify.
> 
> Regards,
> 
> PC
> ======================
> Dr Paulos B Nyirenda
> NIC.MW & .mw ccTLD
> http://www.registrar.mw
> Tel:  +265-(0)-882 089 166
> Cell: +265-(0)-888-824787
> WhatsApp: +265-(0)-887386433
> 
> 
> 
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