[Mispa-management-l] {Disarmed} Akamai-MISPA meeting - (Fwd) RE: Akamai Maintenance [AKAM-NOCC #B-G-2O6E2PO]
Dr P Nyirenda
paulos at sdnp.org.mw
Thu May 16 16:01:09 CAT 2019
MMC,
Akamai asked for a meeting with me to discuss progress and I had the meeting with Lukasz,
Zborowski today at 1400 Malawi time. I can pick out two or so main issues
1. They are complaining that they are seeing only one prefix being BGP advertised as listed
here below and hence the Akamai cache is being underutilised. The want all prefixes on the
MIX loaded.
2. Because the cache is being under utilised, it may take a long time for Akamai to make a
decision to give out more equipment including the router for peering till they see more
requests and more traffic to pass above a threshold for adequate use.
3. Akamai has agreed to replace the faulty server and here below is the followup e-mail from
plenczow at akamai.com sent after our meeting to confirm the server replacement.
I would therefore like to recommend that we open up a test phase for the Akamai cache to
allow all peers at the MIX to use the cache for a period of one month so that we can see
maximum traffic levels and check if we can exceed the traffic threshold for Akamai to send
us additional equipment.
Victor, would that be possible, can TNM open it up for one month testing by everyone?
Regards,
Paulos
======================
Dr Paulos B Nyirenda
NIC.MW & .mw ccTLD
http://www.registrar.mw
Lukasz, 2:49 PM - Prefixes seen by Akamai
37651,102.70.2.0/23,37651,0,,
37651,102.70.4.0/23,37651,0,,
37651,102.70.6.0/23,37651,0,,
37651,102.70.8.0/23,37651,0,,
37651,102.70.10.0/23,37651,0,,
37651,102.70.12.0/23,37651,0,,
37651,102.70.14.0/23,37651,0,,
37651,102.70.16.0/23,37651,0,,
37651,102.70.18.0/23,37651,0,,
37651,102.70.20.0/23,37651,0,,
37651,102.70.22.0/23,37651,0,,
37651,102.70.24.0/23,37651,0,,
37651,102.70.26.0/23,37651,0,,
37651,102.70.28.0/23,37651,0,,
37651,102.70.30.0/23,37651,0,,
37651,102.70.32.0/23,37651,0,,
37651,102.70.34.0/23,37651,0,,
37651,102.70.36.0/23,37651,0,,
37651,102.70.38.0/23,37651,0,,
37651,102.70.40.0/23,37651,0,,
37651,102.70.42.0/23,37651,0,,
37651,102.70.46.0/24,37651,0,
------- Forwarded message follows -------
From: "Lenczowski, Piotr" <plenczow at akamai.com>
To: Dr P Nyirenda <paulos at sdnp.org.mw>,
"Lenczowski, Piotr"
<plenczow at akamai.com>
Copies to: "sts-emea at akamai.com" <sts-emea at akamai.com>,
"deploy-tix at akamai.com"
<deploy-tix at akamai.com>,
"Lenczowski, Piotr" <plenczow at akamai.com>,
"Essau
Matipwiri" <ematipwiri at sdnp.org.mw>,
Victor Chidziwisano
<Victor.Chidziwisano at tnm.co.mw>,
"mispa-chair at mix.mw" <mispa-chair at mix.mw>
Subject: RE: Akamai Maintenance [AKAM-NOCC #B-G-2O6E2PO]
Date sent: Thu, 16 May 2019 13:01:53 +0000
Hello,
Thank you for the update. We´ll need to replace this server. I´ve ordered a replacement
and will reach out to you with instructions once the replacement machine arrives to your
location.
BR
Piotr
From: Dr P Nyirenda <paulos at sdnp.org.mw>
Sent: Thursday, May 9, 2019 9:02 AM
To: plenczow at akamai.com
Cc: sts-emea at akamai.com; deploy-tix at akamai.com; plenczow at akamai.com; Essau
Matipwiri <ematipwiri at sdnp.org.mw>; Victor Chidziwisano
<Victor.Chidziwisano at tnm.co.mw>; mispa-chair at mix.mw; Dr P Nyirenda
<paulos at sdnp.org.mw>
Subject: Re: Akamai Maintenance [AKAM-NOCC #B-G-2O6E2PO]
Piotr Lenczowski,
Akamai,
The rescue on Akamai 3 completed successful using an Akamai rescue USB stick on
Akamai server on IP address 196.223.27.70 as you requested here below, but it did not
resolve the earlier reported problem on overheating and shutting down of this server.
After rebooting this Amakai server 3 we performed the rescue procedures as requested
using the Akamai rescue USB stick, then applied network configurations successfully as
well.
Soon after restarting we still observe the overheating long beep and LED light comes on just
like the previous time a few weeks ago. 3 minutes later the server shuts down while beeping
and with temperature light on.
We would like to request you to send us a replacement Akamai rescue USB stick if you think
that this is the problem.
If not then it may be that there is a hardware failure on this server, please advise how such
failures are handled at Akamai.
We look forward to your further update on this server fault.
Regards,
Paulos
======================================
Dr Paulos B Nyirenda
Malawi SDNP PC: http://www.sdnp.org.mw
NIC.MW & .mw ccTLD http://www.registrar.mw
Chair: MISPA http://www.mispa.org.mw
On 7 May 2019 at 7:43, plenczow at akamai.com wrote:
> Dear Partner,
>
> Greetings from Akamai!
>
> We need your help in carrying out maintenance on Akamai hardware co-located in your
Malawi datacenter.
>
> --------------------------------------------------------------------------------
> [Rescue and Reboot: Akamai Ticket Number B-G-2O6E2PO]
> --------------------------------------------------------------------------------
>
> ----------------
>
> **Server details**
> Ciara 1x8-X4 CacheH 16G Server {No DVD}
> IP Address: 196.223.27.70
> Serial Number: CT-4121001-00065
> Rack Number: 01
> Machine Number: 03
>
> In order to rescue the server, please follow the below steps:
>
> 1. Put an Akamai rescue CD on the CD tray and reboot the server. The rescue CD version
should be 18.1.0.
> (if you don't have an Akamai Rescue CD, open this link:
http://netpartner.akamai.com/rescue/latest.iso to download it and then burn it to a CD as an
ISO image. If you are having trouble, or do not have a burner, let me know and I will get one
sent to you)
>
> 2. If the server doesn't have a CD drive, insert an Akamai rescue USB stick into an empty
USB port and reboot the server.
> (if you don't have an Akamai rescue USB stick, let me know and I will get one sent to
you)
>
> 3. Once the rescue process completes, apply the following configuration:
>
> IP Address: 196.223.27.70
> Net Mask: 255.255.255.240
> Gateway: 196.223.27.65
> Serial Number: CT-4121001-00065
> Rack Number: 01
> Machine Number: 03
>
> 4. Restart the server, verify that it is pingable, then let us know.
>
> ----------------
>
> Thank you,
> Piotr Lenczowski
>
>
Virus-free. www.avg.com
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