[Mispa-management-l] fault on reboot Akamai 3 - (Fwd) [AKAM-NOCC #B-G-2O6E2PO] Unreachable colocated server:

Wed Apr 24 17:46:36 CAT 2019

Akamai,

We await your update on how we proceed.

Regards,

Victor Chidziwisano | Manager-PS Core and Data Centre Management
Telekom Networks Malawi Plc
5th Floor, Livingstone Towers, Glyn Jones Road | P.O Box 3039 | Blantyre, Malawi
Mobile: | Phone: +265 888 897 828 | Fax: +265 1 830 077 | Office:+265888800800
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From: Mispa-management-l [mailto:mispa-management-l-bounces at sdnp.org.mw] On Behalf Of Dr P Nyirenda
Sent: Thursday, April 18, 2019 5:33 PM
To: Tiwari, Heyramb
Cc: nocc-shift at akamai.com; Essau Matipwiri; nocc-tix at akamai.com
Subject: Re: [Mispa-management-l] fault on reboot Akamai 3 - (Fwd) [AKAM-NOCC #B-G-2O6E2PO] Unreachable colocated server:

Tiwari, Heyramb,
Akamai,

Here below is the fault report on Akamai server on IP address 196.223.27.70<http://196.223.27.70>

Please review and advise in detail how we should proceed.

Regards,

Paulos
======================================
Dr Paulos B Nyirenda
Malawi SDNP PC: http://www.sdnp.org.mw<http://www.sdnp.org.mw>
NIC.MW<http://NIC.MW> & .mw ccTLD http://www.registrar.mw<http://www.registrar.mw>
AFTLD EXCOM Member: http://www.aftld.org<http://www.aftld.org>
Chair: MISPA http://www.mispa.org.mw<http://www.mispa.org.mw>

------- Forwarded message follows -------
Subject:                     Re: ESSAU: reboot Akamai 3 - (Fwd) [AKAM-NOCC #B-G-2O6E2PO]
                                 Unreachable colocated server: 196.223.27.70<http://196.223.27.70>
To:                            Dr P Nyirenda <paulos at sdnp.org.mw<mailto:paulos at sdnp.org.mw>>
Copies to:                  domains mw <domains at registrar.mw<mailto:domains at registrar.mw>>, poly-2019-students at sdnp.org.mw<mailto:poly-2019-students at sdnp.org.mw>,
                                  Victor Chidziwisano <Victor.Chidziwisano at tnm.co.mw<mailto:Victor.Chidziwisano at tnm.co.mw>>
From:                         Essau Matipwiri <ematipwiri at sdnp.org.mw<mailto:ematipwiri at sdnp.org.mw>>
Date sent:                  Thu, 18 Apr 2019 12:15:39 +0200

PC,

I went at the MIX this morning, below are detailed activities and
observations experienced with the server (Akamai Server 3).

1. The server was off, so I powered it on then after a few seconds the
Overheating LED came on and the alarm beep came on as well then they
went off. The server seemed to be online then a few minutes later it
powered off only leaving the blue LAN activity LED lights on front and
green at the back (LAN ports).

2. I powered the server again and this time I observed the servers air
flow through its vents and it seems to be working but the temperature
(overheating) LED came on again and after a few minutes the server went
off.  I did not want to push it too far knowing it could have a
technical problem so left the MIX.

Right now the server is not in operation and it definitely requires
technical attention. Note that we did observe this behavior during the
initial installation of the servers on this particular server but we
ignored it as it always went off after booting.

Regards,
Essau.

On 18-Apr-19 08:54, Dr P Nyirenda wrote:
> Essau,
> Please act on this request from Akamai to reboot the Akamai server number 3 on the IP
> address as shwon here below.
> Regards, PC
>
> ------- Forwarded message follows -------
> Date sent:     Wed, 17 Apr 2019 21:55:30 UT
> From:           "Tiwari, Heyramb" <htiwari at akamai.com<mailto:htiwari at akamai.com>>
> To:    paulos at sdnp.org.mw<mailto:paulos at sdnp.org.mw>
> Copies to:     nocc-shift at akamai.com<mailto:nocc-shift at akamai.com>, nocc-tix at akamai.com<mailto:nocc-tix at akamai.com>
> Subject:        [AKAM-NOCC #B-G-2O6E2PO] Unreachable colocated server: 196.223.27.70<http://196.223.27.70>
> Send reply to:           nocc-tix at akamai.com<mailto:nocc-tix at akamai.com>, nocc-shift at akamai.com<mailto:nocc-shift at akamai.com>
>
>
> Hello,
>
> I'm writing to you from the Akamai Technologies NOCC (Network Operations
> Command Center). We're having trouble with one of our machines in your
> Malawi datacenter.
>
> This particular request is not urgent.  The next time someone is
> available at the datacenter, please have them reboot this machine. You
> can "reply-all" to this e-mail so that our ticket will get updated, or
> you can call us at any time to let us know what you find.
>
> Machine information:
> IP Address: 196.223.27.70<http://196.223.27.70>
> Serial number: CT-4121001-00065
> Rack location: 01
> Akamai ticket number: B-G-2O6E2PO
>
> Thank you for your help,
> Heyramb Tiwari
> Akamai Technologies NOCC
> e-mail: nocc-shift at akamai.com<mailto:nocc-shift at akamai.com>
> http://www.akamai.com<http://www.akamai.com>
> Phone: 1-877-6-AKAMAI (1-877-625-2624) | International +1-617-444-3007
> ------- End of forwarded message -------
>
>
>
> ---
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